FREquently asked questions
How long is an appointment?
What can I expect on my first appointment?
What can I expect on my first appointment?
Initial appointments typically take an hour, which includes paperwork, assessment and an initial treatment. Follow up treatments are 30-90 minutes depending on what is being treated.
What can I expect on my first appointment?
What can I expect on my first appointment?
What can I expect on my first appointment?
We will discuss the reason for your visit and go through your past and present medical history. After an assessment, treatment will be carried out and aftercare advice will be provided.
Should I bring medical notes?
What can I expect on my first appointment?
Should I bring medical notes?
If you have a diagnosed condition, please bring any relevant medical notes or x-rays with you, as this will help with the assessment.
What should I wear?
Should I attend if I feel unwell?
Should I bring medical notes?
Please wear comfortable, loose fitting clothes and bring shorts with you for your treatment. Women should wear a normal bra which unfastens at the back, as this makes it easier when treating the back. If you have a running related or lower limb injury, please bring your sports shoes.
Should I attend if I feel unwell?
Should I attend if I feel unwell?
Should I attend if I feel unwell?
Treatment should be avoided if you are feeling unwell. Sports massage can be taxing on the body, therefore it is best that you are healthy when attending. If you have had diarrhoea/vomiting within the last 72 hours, have a fever, have a contagious disease or generally feel under the weather, please rearrange your appointment.
How can I pay?
Should I attend if I feel unwell?
Should I attend if I feel unwell?
Payment is made at the end of each session via cash or credit/debit card. BACS payments can be accepted if cash/card are not possible.
Cancellation and missed appointments
Cancellation and missed appointments
Cancellation and missed appointments
Missed appointments and appointments cancelled less than 24 hours in advance will be charged at 50% of the rate for the type of appointment booked.
How do I book an appointment?
Cancellation and missed appointments
Cancellation and missed appointments
Please use the online appointment booking system, which is accessible via the home page. If you would like an appointment outside the times advertised, please get in touch, as there may be other timeslots available.
How to find us?
Cancellation and missed appointments
How to find us?
We are located within HealthApe Fitness (formerly known as CrossFit Neon) on Dial Lane Trading Estate. Please find exact location details on the 'Contact' tab on our webpage.